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Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Language EnglishEnglish
Book Hardback
Book Toyota Way to Service Excellence: Lean Transformation in Service Organizations Jeffrey K. Liker
Libristo code: 10919820
Publishers McGraw-Hill Education, September 2016
Shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way. Suit... Full description
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Shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way. Suitable for service professionals of every level, this guide takes the proven Lean principles of the author's bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.

About the book

Full name Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Author Jeffrey K. Liker, Karyn Ross
Language English
Binding Book - Hardback
Date of issue 2016
Number of pages 448
EAN 9781259641107
ISBN 9781259641107
Libristo code 10919820
Publishers McGraw-Hill Education
Weight 790
Dimensions 165 x 238 x 36

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
Technology, Engineering, Agriculture > Transport technology & trades > Automotive technology & trades > Automotive (motor mechanic) skills
Economics, Finance, Business & Management > Industry & industrial studies > Manufacturing industries
Economics, Finance, Business & Management > Industry & industrial studies > Hospitality & service industries
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