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Six Sigma with respect to Hotels as Service Industry in Inida

Language EnglishEnglish
Book Paperback
Book Six Sigma with respect to Hotels as Service Industry in Inida Varma Manishkumar N
Libristo code: 09074944
Publishers Scholars' Press, October 2014
The book on Six Sigma with respect to Hotels as service Industry in India" mainly focused on the app... Full description
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The book on Six Sigma with respect to Hotels as service Industry in India" mainly focused on the application of Six Sigma as tool in service industry. As it it is believed that Six Sigma is a Zero Defect process, The defects in Service sector is nothing but the dissatisfied customer . The main objective of this book is to highlight the importance of Six Sigma in service sector and to show how dissatisfaction can be converted into customer delight with proper process models. Six Sigma had done wonders in manufacturing industries. This study highlights the importance of its application in Hotels and resorts which in turn shows that six sigma is equally effective in any service industry too. It was shown from this study that we can do wonders in service industry with the help of Six Sigma.

About the book

Full name Six Sigma with respect to Hotels as Service Industry in Inida
Author Varma Manishkumar N
Language English
Binding Book - Paperback
Date of issue 2014
Number of pages 120
EAN 9783639703306
ISBN 3639703308
Libristo code 09074944
Publishers Scholars' Press
Weight 186
Dimensions 152 x 229 x 7

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques
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