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Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

Language EnglishEnglish
Book Hardback
Book Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Alireza R. Faed
Libristo code: 01468861
Publishers Springer International Publishing AG, June 2013
This book describes an intelligent customer relationship management framework that not only categori... Full description
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This book describes an intelligent customer relationship management framework that not only categorizes and analyses customer complaints but also evaluates customer satisfaction thus helping convert dissatisfaction into future business development strategies.

About the book

Full name Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
Author Alireza R. Faed
Language English
Binding Book - Hardback
Date of issue 2013
Number of pages 349
EAN 9783319003238
ISBN 3319003232
Libristo code 01468861
Publishers Springer International Publishing AG
Weight 6801
Dimensions 155 x 235 x 25

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Business mathematics & systems
Technology, Engineering, Agriculture > Technology: general issues > Engineering: general
Computing & Information Technology > Computer science > Artificial intelligence
Computing & Information Technology > Business applications
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