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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Language
English
English
Book
Hardback
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting t...
Full description
Libristo code: 01321375
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67 b
67 b
665
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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
About the book
Full name
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Author
Kerry Patterson
Language
English
English
Binding
Book - Hardback
Date of issue
2013
Number of pages
304
EAN
9780071830607
ISBN
007183060X
Libristo code
01321375
Publishers
McGraw-Hill Education - Europe
Weight
528
Dimensions
236 x 163 x 24
Categories
Law
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Arbitration, mediation & alternative dispute resolution
