The use of Knowledge Management and its impact on factors for change readiness

Master's Thesis from the year 2015 in the subject Business economics - Business Management, Corporate Governance, grade: 2, The University of Liverpool, course: MSc International Management, language: English, abstract: The dissertation aimed at the identification of change readiness factors in a German culture and knowledge worker environment and to relate them to Knowledge Management. Knowledge Management was expected to have serious impact possibilities on people's capabilities to support change and to provide tools to actively influence people's behaviour and Change Readiness. An online survey has been used to collect quantitative data and provide the foundation for the selection of interview participants. Nine people from two companies and from members of a social network group were selected based on their survey answers, invited to participate in a personal interview and interviewed individually in January 2014. A topic guide and circular asking techniques have been used to allow in-depth insights in peoples' observation of their Change Readiness factors. More than 9 hours of audio material have been recorded and a quantitative and qualitative analysis of the interviews has been conducted.