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-- Provides an effective questioning technique-- Allows auditors to focus on the real purpose-- Radical new approach that focuses on performance relative to objectivesWith the 2000 update of ISO 9000, auditing has changed radically. With previous versions, the approach concentrated on compliance to specific and individual requirements, independently of how the system really contributed to achieving the organization's objectives. This guide provides an effective questioning technique that enables auditors to establish that an organization is managing its processes effectively. The authors take a radical new approach that focuses on performance relative to objectives, not simply on compliance. This will allow auditors to keep the focus on the real purpose. Auditors will discover that they can add value, deliver business benefits and become partners.