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Information Technology (IT) in the Indian Economy
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India has emerged over the last 20 years as the most preferred destination for the outsourcing of Information Technology (IT) services. Various sectors of the Indian economy such as industry, finance, insurance, communications, and transportation have adopted IT in a big way. IT and IT-enabled services have been the main driver of growth in India's trade in services in recent years. Starting out with basic data entry tasks, the industry has rapidly acquired a reputation as the primary low-cost destination for voice-based customer contact/support services, finance and accounting, and a range of back-office processing activities. The past few years have seen the scope of these services expand to include increasingly more complex processes involving rule-based decision making and research/analytics services which require informed individual judgment and domain/vertical knowledge. Indian companies have adopted all the modes for supply of IT services abroad. The larger companies have se
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