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The study on hand sets out to make first-hand§information on §delegates needs, wants and demands with regards to§the balancing of §the scientific program and the social part of any§given health-care §related professional event available to congress§providers. This §includes data on scheduling issues, the importance§attached to social §activities as well as key parameters in the§decision-making process. §Furthermore, in addition to delegates opinions,§congress providers §points of view are disclosed, subsequently allowing§for a thorough §analysis of possible gaps within the service-quality§model.