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The purpose of the workbook is to provide participants with a place to record their notes and the results of exercises as the workshop progresses. It is also intended to serve as a useful reference following the workshop, something people will keep on their bookshelves and use. The workbook is organized by the six disciplines. Each section contains introductory material and exercises that utilize tools or checklists. Introduction to the workshopD1: Define Business OutcomesD2: Design the Complete ExperienceD3: Deliver for ApplicationD4: Drive Learning TransferD5: Deploy Performance SupportD6: Document ResultsConclusion and Action Planning